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About
us The Alhambra-Shop
/ Gothic Silver
are completely
dedicated to
your total satisfaction.
If you have
any suggestions
or comments
please email
us at: contact@gothic-silver.eu
Please
note that we
are closed during
official holidays.
Your patience
is appreciated!
Our
Contact details:
A. Gharnati
(Alhambra-Shop)
Moltke
Str. 21
50859
Koeln
GERMANY
Email:
info@alhambra-shop.de
P
A Y M E N T
Forms
of payments:
-
Bank transfer
-
Credit Card
- is possible
via PayPal
-
PayPal – Select
PayPal in the
payment drop-down
box when you
check out. We
will send you
a PayPal payment
request email
with instructions,
after you place
your order.
H
O W
T O O
R D E R
O
r d e r
o n l i n
e
Making
a purchase –
If you are a
member of the
public buying
jewellery for
yourself just
browse our Catalog
and click “buy
now” on any
items that you
wish to buy,
this puts them
into your shopping
cart (basket).
When you
have finished
shopping, click
on “basket”
and you will
find a list
with all the
items which
you have choosen
and the total
sum for it (without
shipping costs).
Click on “go
forward to order
form” and you
will be asked
for the details
that we need
to be able to
satisfy the
order. Please
make sure to
fill out the
fields with
your exact data.
O
r d e r
B y M
a i l
Should
you have any
problems with
ordering online
please email
us at
contact@gothic-silver.eu
and place your
order the traditional
way. Just indicate
the items you’d
like to buy
(incl. your
ring size) also
your full name,
address and
email.
After
ordering you'll
receive within
48 h an invoice
mail with further
details.
Please before
mailing the
order to us
consider to
examine all
data for their
correctness.
Give please
a valid E-Mail
address on and
at best also
a telephone
number, so that
we can reach
you. Within
a few minutes
our shop system
dispatches an
acknowledgment
of receipt of
the order.
All
prices indicated
in the online
catalogue are
euro-prices
inclusive legal
value added
tax. The prices
specified in
the Shop are
obligatory,
except it are
obvious, which
the prices do
not tune. For
example, if
the decimal
place shifted,
or the price
around the double
of sales sale
behaves. The
representations
are partly strongly
increased. Orders
know you over
the purchase
order form or
directly via
E-Mail to info@alhambra-shop.de
given up. These
are confirmed
by us by E-Mail.
Please always
absolutely indicate
your E-Mail
address for
the order. Orders
must be old
at least 18
years. A sales
contract comes
off only by
the dispatch
of the commodity.
The commodity
remains up to
the complete
payment our
property. Price
adjustments
and mistakes
reserve.
The
jewel colours
illustrated
in the online
shop are only
exemplary and
do not show
in particular
the possible,
natural colour
deviations of
the respective
jewel products.
Besides the
colour reproduction
depends also
on the respective
screen and diagram
attitude as
well as the
quality of the
monitor of the
customer.
S
H I P P I N
G
A N D
H A N
D L I N G
Order
Processing Time:
Our typical
order processing
time is 1 to
2 business days.
You will receive
a notification
email with a
list of your
order or we
will notify
you by e-mail
of our inability
to perform your
request. When
you place the
order we will
do our best
to deliver the
goods to you
within 30 days
but if the goods
are out of stock
and we do not
complete your
order within
30 days we will
contact you
to give you
the opportunity
to cancel the
outstanding
goods and be
reimbursed for
them.
S
h i p p i n
g
C h a r g e
s
G
e r m a n y
FREE
SHIPPING for
order above
€ 100.00 (German
orders only)
Alhambra-Shop
offers free
ground shipping
when your total
order is € 100.00
or more.
€
4.90 Flat Rate
Shipping – 3
to 7 days –
German Post
or similar.
Estimated delivery
time is 3 to
7 business days.
We ship from
Cologne, Germany.
E
u r o p e
German
Post – 3 to
10 days (€ 4.90)
I
n t e r n a
t i o n a l
S h i
p p i n g
(outside Europe)
– 5 to 14 business
days (€ 6.90)
International
orders take
between 5 to
14 business
days to arrive
after shipping.
Shipments outside
of Germany may
be subject to
import charges
and taxes which
are responsibility
of the purchaser.
We reserve the
right to reject
shipping to
certain countries
or certain items
to some countries.
The
delivery estimates
above are estimates,
not guarantees.
D
E L I V E R
Y T I
M E
A
delivery obligation
does not exist
on our part.
Delays in delivery
do not entitle
to claims for
damages. We
are endeavoured
to work on orders
as fast as possible.
We dispatch
commodity, which
we have available,
within 1-2 working-days
after receipt.
We do not promise
anything that
we cannot hold.
Therefore our
rule delivery
time is 1 to
6 weeks. It
is to be considered
that it is impossible
to lead so many
articles in
stock, therefore
we also must
order the articles
first from our
manufacturer/supplier.
In addition
it can be possible
that sometimes
different countries
can‘t supply
us and also
that they can‘t
give us a exact
times for delivery.
We do, what
we can do and
if we receive
the articles,
these are also
dispatched on
the same day
if possible.
Furthermore
the possibility
exists that
individual articles
are no longer
available. If
this should
be the case,
you will receive
a notification
from us via
e-mail.
O
R D E R
T R A
C K I N G
-
You will receive
an email notification
when your package
has been shipped
with a admission
number and the
date of sending.
-
International
orders may have
longer transit
times and sometimes
you may experience
customs delay.
- If you
have not received
your package,
check with your
neighbours or
family members.
Otherwise please
inform us via
email at contact@gothic-silver.eu
R
E T U R N S
We
offer a no quibble
7 day guarantee
on all our products
(EXCEPT earrings
and other piercing
jewellery).
If you decide
you don’t like
something you
have ordered
or you'd like
to change it,
any time within
7 days of receiving
the goods you
can return them
to us for a
full refund
or exchange,
provided that
goods are returned
in their original
packaging, complete
and have not
been tampered
with, worn or
subject to any
improper application.
Postage for
the return of
faulty goods
will be refunded
to the customer
by us, all other
returnings have
to be paid by
customer. Returns
or exchanges
for international
orders (outside
Europe) accepted
only in case
of shipping
error within
48 hours after
receiving.
Returns
not due to our
error must be
shipped prepaid
to us. If an
item was shipped
to you in error
we will pay
your return
shipping costs.
Returns must
be insured,
we recommend
shipping via
registered letter
as we cannot
be responsible
for packages
lost, delayed,
or damaged by
carriers. We
will not charge
you shipping
for replacement
of any defective
items.
Shipping
charges are
non-refundable
unless the product
is being returned
due to a shipping
error, or is
defective.
If
an item is missing
from your order,
please let us
know immediately
so we can remedy
the situation.
Returns
for Refunds
over € 100 will
be subject to
15 % restocking
fee. No restocking
fee is taken
if the packaging
is unopened,
not damaged
and is in resalable
condition, containing
all original
contents.
or
A store
credit (non
refundable)
can be issued
for the full
amount.
All
returned items
must be clean
and in a clear
sealed bag otherwise
we cannot examine
them without
possible contamination
and will therefore
not accept them.
Due
to the nature
of the goods
we supply we
can only accept
returned goods
if they are
unused and are
in the original
packaging. If
on receipt of
the goods you
do not wish
to keep them
you must inform
us within 2
(two) days and
return the goods
within 7 (seven)
days at your
own expense.
H
O W
T O R
E T U R N A
N
I T E M
Please
send an e-mail
to info@gothic-silver.eu
describing why
you wish to
return the item(s).
We will respond
with additional
return and shipping
instructions.
Please allow
us 24 to 48
hours to respond
to your return
request.
D
A T A
S E C
U R I T Y
In
accordance with
§28 BDSG (Federal
Law for Data
Protection)
we make attentive
to the fact
that in the
context of the
business handling
the necessary
data are processed
and stored in
accordance with
§ 33 BDSG. All
personal data
raised from
the customer
are confidentially
treated and
passed on not
on third. It
is at any time
possible to
inquire its
stored data
at us. In addition
a E-Mail sends
on: info@alhambra-shop.de
for data security
reasons can
take place the
answer of the
Mail only to
the E-Mail address
deposited with
us.
S
A L V A T O
R I C L A U
S E
The
inefficacy of
individual points
of these general
trading conditions
does not affect
the effectiveness
of the remaining
regulations.
To the place
a new regulation,
which comes
in its economic
effect of the
ineffective
regulation if
possible close,
steps the ineffective
regulation.
P
R O D U C T
D I S
C L A I M E
R
Alhambra-Shop
/ Gothic Silver
makes no warranties
or representations
regarding the
accuracy or
significance
of any aspect
of its products,
their descriptions,
and their use
and cannot be
held responsible
for any misuse
of these products
and descriptions.
We will not
be liable for
indirect, special
or consequential
damages, or
any loss of
revenue or profits,
arising in connection
with our products
and/or their
descriptions.
"
S
A L E "
T
E R M S &
C
O N D I T I
O N S
The
items of the
column S
A L E are sold on a first come, first
served basis. Ooccasionally an item may
still appear on the website for a short while once it has been sold. If you
attempt to purchase an item that has already been sold you will be notified as
soon as possible. Sale items are non refundable and cannot be returned for
exchange.
I
M P R I N T
Owner:
A. Gharnati
Address:
A. Gharnati,
Moltke Str.
21,
D
- 50859 Cologne
Tel./fax:
0221-4742006
E-Mail:
info@alhambra-shop.de
Web
master:
S. Gharnati
E-Mail:
sg-design@web.de
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